At WatchMinder, our goal is to provide you premium products and superior service. If for any reason you are not satisfied with your purchase from us, please contact our Customer Service Department as soon as possible.
If you need to return an item due to a quality issue or damage during shipment, we need to be contacted by email or telephone within 30 days of receipt of the product. Please provide our Customer Service Department with such details as product description, date received, package tracking number, a copy of your receipt and the nature of the quality issue or damage. We will be glad to replace or exchange the item.
Returns for any other reason will need to be returned at the expense of the customer. No refunds will be issued for shipping cost of these returned items. Items not returned in original condition or partial return may not qualify for a full refund.
PLEASE RETURN THE MERCHANDISE TO THE FOLLOWING ADDRESS:
5405 Alton Pkwy #5A
Irvine, CA 92604
If an item is returned as a result of an incorrect address provided by you, we can reship the product to the correct address at an additional cost to you.
WatchMinder ships via standard and express delivery worldwide and to PO Boxes.
Standard Delivery: Standard delivery for all orders in-stock should be received within 7-10 business days. Items ordered together may not necessarily be shipped together. If an item is temporarily out of stock, we will contact you with an estimated ship date.
Express Delivery: We also offer Express delivery. Pricing will vary depending on quantity and shipment method. For pricing please call Customer Service for details 1-800-961-0023, 9am to 4pm PST.
Your right to privacy is important to us.
WHAT PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT, AND WHEN DO WE COLLECT IT?
Browsing our Site. We do not collect any personal information from visitors who browse our Site. Contact information is used to process a sale and used as a means to get in touch with you when deemed necessary for this process. We use third parties to accept and process credit card payments for purchases of the products described on our Site.
IP Address. An Internet Protocol ("IP") address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also may be used to gather broad demographic information.
HOW DO WE USE YOUR PERSONALLY IDENTIFIABLE INFORMATION?
E-mail. If you register with our Site, from time to time, we may send you e-mail messages informing you of our products and also third party products we believe may be of interest to you, such as new products, special offers and updated information.
WHO DO WE SHARE YOUR PERSONALLY IDENTIFIABLE INFORMATION WITH?
However, we may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone's safety.
As we develop our business, we may buy or sell assets, and, depending upon the transaction, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party.
WHAT ABOUT KIDS' PERSONALLY IDENTIFIABLE INFORMATION?
Our Site is not directed to children under the age of 13. We assume products purchased through credit card means are purchased by adults or minors supervised by a parent are guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA"). On those areas of our Site that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.
We may ask prospective users to provide their age during the registration process and on other areas of our Site. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child's email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.
If a parent believes that his or her child has provided us with personal information, he or she can contact us via e-mail or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.
We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.
WHAT ELSE SHOULD YOU KNOW ABOUT YOUR PRIVACY?
Security. We have security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include a firewall to prevent unauthorized access to our systems and maintenance of registration information in a separate database. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure. We will protect the transmission of credit card information through industry standard, SSL (secure socket layer) encryption.